Posts Categorized:Management

In a new podcast with Dr. David Phelps, we talk about short-term thinking and the damaging effects this has on long-term results. It reminded me of the conversation I had with Dorie Clark on The Burleson Box podcast. She has a great book called The Long Game – How to be a Long-Term Thinker in a Short-Term World. Dorie told me, “You know you’re getting this right when you’ve put the proper systems in place so that your business doesn’t collapse if you’re not working 24/7.” Smart people like Warren Buffett and the late, great Charlie Munger understand this fundamental…

The Challenge of Employee Discontent In the ever-evolving landscape of healthcare, the challenges we face extend beyond the patient’s chair. As leaders in orthodontics, it’s crucial to recognize the growing issue of employee discontent within our teams. Despite increased investments in employee benefits during the pandemic, many orthodontic professionals find themselves grappling with rising dissatisfaction among their valuable staff. Stephan Scholl, CEO of Alight Solutions, rightly pointed out in a recent Wall Street Journal article by Vanessa Fuhrmans and Lindsay Ellis that increased spending on benefits doesn’t always translate into happier employees. “In an Alight survey of 2,000 U.S. employees…

The iconic struggle between Charlie Brown and Lucy in the Peanuts gang mirrors the challenges many of us face in achieving our goals. Every new year, we set ambitious resolutions, only to find ourselves tripped up by our own habits and routines, much like Lucy pulling away the football just as Charlie is about to kick it to the moon. In this blog post, we’ll explore how to break free from the Lucy Effect and achieve peak performance in 2023, drawing insights from our online training, “Peak Performance for Healthcare Providers.” Key Concepts from Peak Performance:   Mindful Productivity with…

Align Technology, the company behind the innovative Invisalign system, has recently faced some challenges that have sent its shares tumbling. In a disappointing turn of events, the company fell short on quarterly earnings and subsequently had to revise its guidance due to a noticeable slowdown in demand. For the third quarter, Align reported adjusted earnings of $2.14 per share, falling short of Wall Street estimates of $2.26. Net revenue for the same period also missed expectations, coming in at $960.2 million instead of the anticipated $994.5 million. President and CEO Joe Hogan attributed these struggles to deteriorating trends in the…

The recent news of SmileDirectClub’s voluntary Chapter 11 bankruptcy filing has sent shockwaves through the orthodontic industry. As professional trainers in the orthodontic industry, it’s crucial to dissect the lessons that can be learned from this development. Hindsight may be 20/20, but there are valuable takeaways from this situation. Disrupting Through Price: The D2C Model on Trial One of the most significant theories put to the test here is the Direct-to-Consumer (D2C) model’s ability to disrupt the orthodontic industry through competitive pricing. SmileDirectClub (SDC) initially gained attention for its lower-cost alternative to traditional orthodontic treatment. However, their recent financial struggles…

Hey there, Ortho Warriors! 👋 It’s your friendly practice management enthusiast, Dustin, back with some fresh insights into the world of orthodontic practice culture. Buckle up, because today we’re diving deep into the three pillars that can make or break your practice’s vibe: Communication, Consistency, and Oversight. Let’s jump right in! 1. Communication: The Superpower of Smiles Picture this: a patient walks into your orthodontic office, filled with a mix of excitement and nervousness. What’s the first thing they encounter? Your team’s warmth and welcoming smiles. Effective communication sets the tone for the entire patient experience. From the moment they…

It still feels too hot in the midwest for it to officially be Pumpkin Spice Season, but I’ll take any sign that cooler weather and football are on the way. So, as I wait for temperatures to drop out of the triple digits, let’s take a few moments this Friday to consider the consumer experience through the lens of Starbucks. As always, if there’s something I can do to assist you in your professional or personal goals, don’t be a stranger. Reach out to my team and join me on a monthly coaching call, where we all get smarter together……

Balancing Patient Safety and Access to Care or Anticompetitive Rhetoric? The recent introduction of teledentistry laws in various states has sparked a heated debate within the dental community, with the American Association of Orthodontists (AAO) finding itself at the center of the discussion. As we delve into the implications of these laws and the AAO’s involvement, it becomes essential to weigh the potential benefits of technological advancements against the responsibility of safeguarding patient well-being. Nevada is the first state to require in-person exam prior to orthodontic treatment. This law requires “…an in-person visit before the patient begins using the orthodontic…

This week the Screen Actors Guild (SAG-AFTRA) went on strike, grinding to a halt any moving part in Hollywood that wasn’t already ground to a halt by the Writers Guild of America (WGA) strike which now enters its third month. Not inconspicuously, CEOs, media moguls and tech billionaires arrived this week at Allen & Co.’s annual conference in Sun Valley, Idaho. Chief among them, Bob Iger, CEO of Disney, said some members of SAG-AFTRA are asking for too much. In an interview with David Faber on CNBC, Iger said, “We managed, as an industry, to negotiate a very good deal…

A dental or orthodontic practice can use ChatGPT and artificial intelligence (AI) in many ways to help operate the business more efficiently and provide higher quality service to patients.  Here are several ways AI can be applied: Customer Service Marketing and Advertising Human Capital Management Inventory Management Revenue Cycle Management By leveraging AI in revenue cycle management and accounting processes, dental and orthodontic practices can streamline financial operations, optimize revenue collection, improve compliance, and gain valuable insights into their financial performance. Sign up to receive valuable content exclusively for my subscribers. As an added bonus you’ll get the free Ortho…

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