Broken Windows, Broken Business by Michael Levine is a book we use frequently in my businesses, on stage at seminars, and in the practices of our members at Burleson Seminars. It’s based on a simple but powerful premise brought forward by criminologists James Q. Wilson and George Kelling. This theory posits that visible signs of disorder—like broken windows—can lead to more serious crime and antisocial behavior. Levine adapts this concept to the business world, arguing that seemingly minor issues, when left unaddressed, can spiral into significant problems that damage your company’s reputation, customer satisfaction, and ultimately, your bottom line. Why It…
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